All turbocharger assemblies and turbocharger related products are built to your particular specifications. Therefore please allow us enough time to customize your order. Most custom products are shipped within two weeks from order, however some orders may take longer. In-stock parts and accessories will be normally shipped out within 48 hours from order. If you are in need of a specific product, do not assume it is an "in stock" item. Please contact us for an estimated ship time. ALL POSTED SHIP TIMES ARE AN ESTIMATE, however we do the best we can to get the products you've order to you as quickly as possible. Sometimes, there are delays that are beyond our control so please be patient.
Note: If you have selected a 'finish' on your product that requires the product to be jobbed out (ie polishing, ceramic coating, powder coating, etc.), please allow additional time for your product to ship. This extra time can take 1-3 weeks.
AGP Turbochargers, Inc. uses UPS as our primary shipping company. All packages are insured for retail value. We do offer the customer to select a "Signature Required" option, however UPS may require it to protect you depending on your location, the value of the package, or driver's preference. We have no control over UPS requiring a signature upon delivery and it is not always our decision.
Upon receipt of your package, make certain to inspect for any damage or missing items. Any claims for damaged or missing items must be reported to AGP Turbochargers, Inc. in writing within 48 hours via email at firstname.lastname@example.org. Please keep all packaging materials, boxes, newspaper, foam or any other material used until the claim has been rectified. Many times, the shipping company will need to inspect the package, so keep this in mind. If you fail to notify us within the given policy period, there is nothing AGP Turbochargers, Inc. can do to fix your problem. We will always do our best to take care of any mishaps that may occur during the delivery of your prized products; however we require your help to do so.
We also offer different USPS and DHL shipping options for items going overseas and smaller lightweight items. However, if you select USPS, AGP is not responsible if the item is lost or damaged. As a customer, you assume that risk.